The uTIPu Blog

This is my first entry as VP of Sales and Business Development at uTIPu. My name is Chad Roll and I am a veteran of the high tech world having been around since the early 1980’s. My experience is mostly in launching emerging technologies and I am very excited about the Knowledge Networking Platform that uTIPu has to offer.

I am confident the technology we have at uTIPu, will change the way companies, customers and partners share knowledge in the future.

My first few weeks at uTIPu have been memorable; I was able to attend the Microsoft Tech Ed Conference in Orlando, FL. The partner expo area was filled with first class exhibitors and very well attended by the conference participants. My raffle ticket was only 5 numbers away from winning the Ducati Motorcycle in AvePoint’s booth, probably a good thing because my wife probably wouldn’t have let me keep it anyway.

The mood of all the exhibitors I was in contact with was upbeat and hopeful the activity in the booths would lead to meaningful opportunities. A good percentage of the vendors were talking and thinking about how to better communicate with their customers and a majority of the attendees were talking about how to better train their user community.

One of the biggest challenges facing today’s busy IT professional is where to find valuable information in a timely manner. Getting to the answers you need, when you need them can make or break a project and having timely and accurate information available to corporate end users is vital for internal IT Support folks.

It is this area of need that the uTIPu Knowledge Networking Platform can provide tremendous value to both companies needing to support their customers and partners and the Corporate IT support folks needing to support their user community.

I made many great contacts at the show and I look forward to working with all of you to help you meet your customer satisfaction goals. I welcome any feedback or comments about how your company plans to provide your customers and partners with the knowledge they need to successfully utilize your products and services.

Best Regards,

Chad

uTIPu is about enabling people to help one another by sharing knowledge and ideas. We have taken another step toward our goal this week by releasing Branded Public Community. Branded Public Community is a service that allows any organization to rapidly create a meeting place for its customers and employees to share screencast videos about its products, services and processes. Citrix, a global leader in application delivery infrastructure, has deployed its Video AppTips site (http://citrix.utipu.com) using our Branded Public Community service.

With Branded Public Community, customers and employees of any company can record, share and communicate help tips with one another easily and effectively, under the company’s brand. This allows them to engage in an active, constructive conversation about the company’s products and services. This will have a profound impact on the way customer support is provided.

If you are interested in setting up your own branded community site, please contact us at http://www.utipu.com/app/business.

John